At our Board Game Store, we offer an extensive selection, expert advice, and a welcoming atmosphere for gamers of all ages.
To be eligible for a return, items must be in their original condition, unopened, and unused. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. We reserve the right to refuse returns that do not meet these criteria.
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it to ensure it meets our return policy requirements. If approved, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive your returned item, you can place a new order for the item you want.
Certain items are non-returnable, including but not limited to opened board games and any items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with nexuscartels.com is satisfactory. Our customer service team will respond to your inquiries as quickly as possible, typically within 3 business days.
At our Board Game Store, we offer an extensive selection, expert advice, and a welcoming atmosphere for gamers of all ages.